what experience do you have?
i have over 20 years of experience in IT across various roles and industries, including higher education, finance, legal, and the military. the last five years were spent as the head of technology for a major law firm, giving me valuable insights into diverse IT needs and challenges.
can you describe the types of clients you typically work with and their IT needs?
i work primarily with small to mid-sized businesses across different sectors. my clients generally need reliable IT support, cybersecurity measures, and efficient cloud solutions. i focus on understanding their specific workflows to offer tailored support.
how do you handle urgent IT issues, and what’s your average response time?
for urgent IT issues, i prioritize them immediately. my response time for critical problems is typically within an hour, ensuring minimal disruption to your operations.
services and pricing
what IT services do you provide?
i offer a range of IT services, including managed IT support, cybersecurity, cloud solutions, data backup and recovery, and IT consulting. each service is designed to meet the specific needs of your business.
can you give a detailed overview of your managed IT services?
my managed IT services include proactive monitoring, regular maintenance, troubleshooting, and support for all your IT systems. i handle everything from software updates and hardware management to network security, ensuring smooth and efficient IT operations.
how do you structure your pricing? is it a flat rate or usage-based?
i offer a flat rate for an all-inclusive plan. other services are billed on a usage-based or project-quoted basis. this allows for flexibility depending on your specific needs.
what is the usual length of your contracts?
there are no long-term contracts. after an initial onboarding period of 3 months, everything is month-to-month starting from month 4.
cybersecurity
what cybersecurity measures do you have in place?
i implement a multi-layered approach to cybersecurity, including firewalls, antivirus software, intrusion detection systems, and regular security audits. i also ensure that your systems are up-to-date with the latest security patches.
how do you keep up with the latest cyber threats?
i stay informed about the latest cyber threats through continuous education, industry news, and updates from cybersecurity organizations. this helps me to proactively protect your systems against emerging threats.
can you walk me through your data backup and recovery procedures?
i use automated backups to ensure your data is regularly saved and secure. in the event of a data loss, i have a detailed recovery process that includes data restoration from backups and system restoration to minimize downtime.
cloud solutions
do you offer cloud migration services?
yes, i provide cloud migration services to help you move your data and applications to the cloud smoothly and securely. i’ll assist with planning, execution, and post-migration support to ensure everything works seamlessly.
can you assist with optimizing microsoft 365 usage?
absolutely. i can help you make the most of microsoft 365 by optimizing settings, streamlining workflows, and providing training to ensure your team uses the tools effectively.
what cloud storage solutions do you recommend?
i recommend cloud storage solutions that align with your business needs. options include microsoft onedrive, google drive, and dropbox for business, depending on your storage requirements and budget.
support and communication
how do you prefer to communicate with clients (email, phone, ticketing system)?
i offer multiple communication channels, including email, phone, and a ticketing system. you can choose the method that works best for you.
what’s your typical response time for client inquiries?
i aim to respond to all client inquiries within 24 hours. for urgent issues, i provide immediate attention to ensure timely resolutions.
who will be my primary contact person?
as the owner and lead IT professional at HUGO CONNECT, i will be your primary contact. you’ll work directly with me for all your IT needs.
additional questions
can you provide references from other clients you’ve worked with?
yes, i can provide references from other clients. these references can give you insight into my work and how i’ve helped other businesses with their IT needs.
how do you approach employee IT training?
i offer tailored IT training sessions to ensure your staff is knowledgeable about the systems and tools they use. training can be customized based on your team’s needs and the specific software or systems you use.
how do you manage hardware and software procurement?
i handle hardware and software procurement by evaluating your needs and recommending the best options. i can assist with purchasing and setting up new equipment or software, ensuring it meets your requirements.