Privacy Policy

Last Updated: May 15, 2025

HUGO CONNECT LLC (d/b/a HUGO CONNECT) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data across our website (https://www.hugoconnect.com) and services, including the IT Health Check app, forms, newsletter subscriptions, and other interactions.

Who We Are

Our website address is: https://www.hugoconnect.com. We are a subsidiary of Murillo Group, providing IT solutions and self-assessment tools for businesses.

Data We Collect and How We Use It

Website Interactions

Although comments are currently disabled on our site, if enabled in the future, we will collect data shown in the comment form, your IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website (e.g., via forms or future features), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We do not scan or moderate uploaded media for privacy risks.

User Submissions

We collect personal data through various submission points to facilitate communication and services:

Contact and Consultation Forms: On pages like https://www.hugoconnect.com/contact/ and https://www.hugoconnect.com/schedule-a-free-consultation/, we collect data such as name, email, phone number, and message content to respond to inquiries or schedule consultations.
Newsletter Subscription: Through the footer link to subscribe to the Muscle Megabytes IT Insider newsletter, we collect your email address to send periodic updates and marketing content. Subscription requires explicit consent, and you can unsubscribe at any time via links in each email.
Chatbot on Homepage: Our homepage features a chatbot powered by d-id.com, which may collect chat content and user inputs to facilitate support or inquiries. This data is processed under d-id.com’s privacy policy (https://www.d-id.com/privacy-policy/).

IT Health Check App

When using the IT Health Check app (hosted on hugoconnect.com), we collect data you provide, including assessment responses, name, email address, and company name (if provided), to generate personalized IT health reports. This data is used exclusively for report generation and follow-up communication if requested. App data is retained for up to 1 year or until deletion is requested.

Analytics and Tracking

We use third-party tools to analyze site usage and improve services:

Google Site Kit (Google Analytics): Collects data on visitor numbers, page views, session duration, and behavior to enhance our site. IP addresses are anonymized by default. Google’s privacy policy is at https://policies.google.com/privacy.
Jetpack Stats: Tracks visitor data, clicks, and referral sources for site analytics. Jetpack’s privacy policy is at https://automattic.com/privacy/.
Consent for Tracking: Non-essential tracking (analytics) is only activated after explicit consent via our cookie consent banner. You can manage preferences at any time.

Cookies

We use cookies to enhance your experience, as detailed in our separate Cookie Policy (link to Cookie Policy page). You can manage cookie preferences through our consent banner or browser settings.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. We are not responsible for third-party data practices.

Who We Share Your Data With

We share data only as necessary for site functionality or service delivery:

IP addresses are included in password reset emails (if applicable).
Comment data (if enabled) may be checked via automated spam detection services (e.g., Akismet by Automattic).
Third-party services like Google Analytics, Jetpack Stats, and d-id.com (chatbot) process data under their respective policies.
We do not sell or share personal data for marketing without explicit consent (e.g., newsletter opt-in).
Data may be disclosed if required by law or to protect our rights, property, or safety.

How Long We Retain Your Data

Data retention periods vary by type:

Comments (if enabled): Retained indefinitely for moderation and follow-up approval.
User Submissions (Forms, Newsletter): Retained for up to 1 year or until deletion is requested, unless required for legal/administrative purposes.
IT Health Check App Data: Retained for up to 1 year or until deletion is requested.
Registered Users (if applicable): Personal information in user profiles is stored until account deletion or edit request.
Analytics Data: Anonymized data may be retained indefinitely; identifiable data follows third-party retention policies (e.g., Google Analytics).

What Rights You Have Over Your Data

If you have submitted data via forms, the IT Health Check app, or have an account (if applicable), you can:

Request an exported file of the personal data we hold about you.
Request erasure of your personal data, except data we must retain for administrative, legal, or security purposes.

To exercise these rights, contact us at hugo@hugoconnect.com. We will respond within applicable legal timeframes (e.g., 30 days under GDPR).

Where Your Data Is Sent

Data may be processed by third-party services (e.g., spam detection, analytics, chatbot) located outside your region, subject to their privacy policies. We strive to ensure data transfers comply with applicable laws (e.g., EU-US data transfer frameworks if relevant).

Data Security

We implement industry-standard security measures, including encryption for data in transit (HTTPS) and at rest, to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this policy to reflect changes in practices or legal requirements. Material changes will be posted on this page with an updated “Last Updated” date. We encourage periodic review.

Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at hugo@hugoconnect.com.