HUGO CONNECT provides personalized IT support for small to medium-sized businesses, including network setup, cybersecurity, data backup, and recovery, software installation, and ongoing IT management.
frequently asked questions
how do your services provide a competitive advantage?
by providing personalized, reliable, and efficien it services, HUGO CONNECT helps ensure your business operations run smoothly, allowing you to focus on your core activities and stay ahead of the competition.
how are you different from other IT service providers?
unlike other providers, HUGO CONNECT offers a personal touch. you get direct access to an experienced it professional who knows your business and its unique needs.
who will be my main point of contact?
you will work directly with hugo, the founder and main it specialist. no automated responses or impersonal support.
how can i get started with HUGO CONNECT?
simply reach out via our website contact form, email us at success@hugoconnect.it, or call us at 312-796-9007. we’ll set up an initial consultation to understand your needs.
wha industries does HUGO CONNECT specialize in?
we have extensive experience in higher education, finance, legal, and military sectors, but we can support any small to medium-sized business.
how do you handle data backups and disaster recovery?
we implement comprehensive backup solutions and disaster recovery plans to ensure your data is always safe and quickly recoverable in case of any issues.
do you offer services for temporary IT needs?
yes, HUGO CONNECT provide both long-term IT support and temporary IT services for project-based needs, events, or specific IT audits and consultations.
do you offer emergency IT support?
yes, we offer emergency support to address critical issues as they arise. we understand that downtime can be costly, so we’re here to help whenever you need it.
how do you ensure the security of our data?
we implement robust cybersecurity measures, including regular security audits, data encryption, and advanced threat detection to protect your data from breaches and attacks.
what is the cost of your services? are there tiered pricing plans?
there are no tiered pricing plans or long term contracts. we offer a comprehensive approach to small business IT and thus all major services are bundled together under a monthly flat fee pricing model. that price is determined on the number of users, not devices.
pls note that all services are also available a la carte. contact us for a personalized quote.
can you help with IT strategy and planning?
absolutely. with over two decades of experience, hugo can provide strategic it guidance to help you plan for the future and ensure your it infrastructure supports your business goals.
what's your approach to customer service?
we believe in building long-term relationships with our clients. we offer a personalized, human approach to it support, ensuring you always feel valued and understood.
can you assist with software and hardware procurement?
yes, we can help you find the best software and hardware solutions for your business, leveraging our industry knowledge to get you the best deals.
why should we trust HUGO CONNECT with our IT needs?
hugo brings a wealth of experience and a unique perspective from working in various industries. you get direct access to a knowledgeable it professional who is committed to providing the best possible service.
can HUGO CONNECT meet the specific and evolving needs of my business?
yes, we have extensive experience in adapting to the changing needs of businesses across various industries. we provide customized solutions to meet your specific needs and ensure your it infrastructure is always up-to-date.
how does HUGO CONNECT work as a strategic partner rather than just a service provider?
with over two decades of experience, hugo can provide strategic it guidance to help you plan for the future and ensure your it infrastructure supports your business goals. we work closely with you to align our it solutions with your business objectives.
how does HUGO CONNECT add value compared to other IT service providers?
unlike other providers, HUGO CONNECT offers a personal touch. you get direct access to an experienced it professional who knows your business and its unique needs.
can you provide examples of how your services are more personalized?
you will work directly with hugo, the founder and main it specialist. no automated responses or impersonal support. each client engagement begins with a deep dive into your business operations, challenges, and goals. this approach allows us to configure IT solutions that are not just standard but are optimized for your business. from custom cybersecurity measures to cloud services setups, every solution is designed with your business in mind.