Cookie Policy

Cookie Policy

Last Updated: May 15, 2025

HUGO CONNECT LLC (d/b/a HUGO CONNECT) (“we”, “us”, or “our”) uses cookies on the website (www.hugoconnect.com) and associated services, including the IT Health Check app. This Cookie Policy explains how we use cookies and your choices regarding them. By using the Site or app, you acknowledge this policy, and explicit consent for non-essential cookies is obtained via our consent banner.

  1. What are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to website owners.

  1. How We Use Cookies

We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the operation of the Site and app, enabling basic functions like page navigation and access to secure areas. These cannot be disabled as they are critical to functionality.
  • Analytics Cookies: These cookies allow us to analyze how visitors interact with the Site and app, including information about the number of visitors, the pages they visit, and the duration of their visit. This helps us improve the Site and tailor it to our users’ needs.
  • Functionality Cookies: These cookies enable us to remember your preferences and personalize your experience on the Site or app.
  • Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They may also be used to track the effectiveness of advertising campaigns, if applicable.
  1. Types of Cookies We Use
  • Session Cookies: These cookies are temporary and are erased when you close your browser. They are used to maintain your session on the Site or app.
  • Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They are used to remember your preferences and improve your experience on the Site or app. Durations include:
    • Analytics Cookies (e.g., Google Analytics): Up to 2 years.
    • Functionality Cookies: Up to 1 year.
    • Advertising Cookies (if used): Up to 1 year.
  1. Third-Party Cookies

We use cookies from third-party service providers to enhance functionality and analyze usage:

  • Google Analytics (via Google Site Kit): Tracks site usage (e.g., page views, sessions) to help us improve content. Google’s privacy policy is at https://policies.google.com/privacy.
  • Jetpack Stats (by Automattic): Monitors visitor data and referrals for site analytics. Jetpack’s privacy policy is at https://automattic.com/privacy/.

These third parties may collect information about your online activities across websites. Non-essential third-party cookies are only set after your explicit consent via our banner.

  1. Cookies in IT Health Check App

If you use the IT Health Check app (hosted on hugoconnect.com), we may use session cookies to maintain your assessment session and functionality cookies to remember preferences (if applicable). These cookies do not track personal data beyond what is necessary for app operation. You can manage preferences via our consent banner or browser settings.

  1. Your Cookie Choices

You can control cookies through:

  • Consent Banner: On your first visit, a banner allows you to accept or decline non-essential cookies (analytics, advertising). You can revisit preferences via a link in the footer.
  • Browser Settings: Most web browsers allow you to manage your cookie preferences and delete cookies stored on your device. However, please note that disabling cookies may limit your ability to access certain features of the Site or app.

For guidance on browser settings, visit:

  • Chrome: https://support.google.com/chrome/answer/95647
  • Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
  • Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
  1. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Cookie Policy on the Site with an updated “Last Updated” date. Continued use after changes constitutes acknowledgment.

  1. Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at hugo@hugoconnect.com.